Free Shipping offer is valid on Internet orders shipped via regular shipping (5 to 7 business days or less) for orders purchased and sold to destinations within the 48 contiguous United States. Free shipping applies to Jake's Famous Foods online orders. All Free shipping orders are shipped via FedEx or UPS ground and credit is applied at checkout for amounts equal to or greater than $49.00 USD. This offer cannot be combined with any other promotion. Offers for Free Shipping do not apply to previous purchases.
Discount Coupon Use and Free Shipping: The use of Discount Coupons cannot be combined with Free Shipping promotions. In the event a Discount Coupon is applied at Checkout the Discount will ONLY be applied to the Total Amount of the Purchase. If the Total Amount after Purchase is not equal to $49 or More the FREE SHIPPING offer Will Not be applied. Free Shipping is only Applied when the Total Amount Purchased is equal to or greater than $49.
All products will be shipped FedEx Ground unless otherwise stated. Allow 5-7 days for delivery unless you choose a faster method of delivery. Tracking numbers will be provided upon request. Track orders with the tracking option. Standard shipping charges will apply to all products shipped within the 48 contiguous states. Jake's will ship worldwide to any qualified shipping location via FedEx and U.S. Postal Service. Please note all Shipping outside of these United States may cost extra based on the weight and destination. All or any "free shipping" or "shipping included" offers will apply to ground shipping via a carrier of our choice and include only destinations within the 48 contiguous states.
Jake's provides a simplified returns process. We first ask that you contact our office at: [email protected] or 949-208-6185 with your notice of intent to return merchandise within 3 days of receipt if items are damaged for full return credit. On notice Jake's will confirm receipt of your notice and issue you a return code pending proof of purchase. We ask that all items be returned in original packaging with a copy of the purchase receipt at the receiver's expense. Please provide tracking number once the item(s) is shipped as Jake's tracks all shipments to destination. Once the return items are received and verified Jake's will replace and pack the shipment by the next business day using FedEx Ground or other Parcel shipper at Jake's Famous expense.
Jake's guarantees all products quality and their expiration dates and will provide replacement ONLY for the item(s) damaged or for any related product issues specifically and for the loss of flavor of any product(s). You may choose to receive alternate same value product(s) pending receipt of the damaged or offending items at our offices. Jake's will notify you directly when the item(s) are received. In addition items that are prepared and shipped by Jake's and that are later proven to have been damaged during transport or delivery will be replaced FREE OF CHARGE by Jake's Famous. Customer must contact Jake's within 30 days of the purchase date and support the damage by forward images/pictures of the damaged product(s) in the original shipping container. In addition Customer must reference the receipt as proof of purchase of damage products. Once confirmed Jake's Famous will then issue a confirmation number and will replace the product(s).
To contact Customer Service: